Frequently Asked Questions.

Our Products

What does compostable really mean?

Our PODS are commercially compostable (we’re working on kerbside compostable
certification)
Our PODS have an 18-month shelf life. Our PODS are suitable for Nespresso compatible machines (classic/original)
Each box contains 10 capsules

Is your coffee organic?

The coffee we use in our compostable pods, and that’s available online, is organic. In-
store, our coffees are organic too.

Sustainability is a major focus for us as a company, we
are proud to have received BCorp certification (click here to find out more). This is a
significant milestone in our journey, as it highlights our mission to tackle both social and
environmental problems and make a lasting impact in the coffee industry and beyond.

We are honoured to have made the cut and join this movement of emerging companies
trying to make a difference around the globe. We are also a multiple Better Business
Partnership award winner and have also won the NSW Green Globe award for
excellence in sustainability. We include both environment and social aspects under this
banner and take into consideration our work at origin, at our factory and at our cafe’s.

Some examples at our factory include being 100% solar with a 30kWh smart system,
moving every light globe to LED’s (including our hi-bays) and we bail and sell all our
plastic and cardboard waste. We provide all our take away cups (including lids!) as
100% compostable and biodegradable and we were a key partner in developing the
new Huskee cups, made from waste husk in the milling of coffee at farms and ultimately
aiming to remove t/a cups from the system altogether. Our goal is to be better than
100% carbon neutral – we’re not there yet but we are on our way!

What's the difference between House Blend and Black Blend?

The Pioneer House blend is defined by a sense of adventure and purpose. It finds a
perfect balance between strength and flavour and uses only Organic and Fair Trade
beans.

The mix of coffees in this blend is consistent thanks to strong long-term partnerships
and incredible attention to detail at the farm level.  Medium-density coffees make this a flexible coffee that has a dynamic range and suitable for a multitude of brewing devices.
The name and Pioneer icon reflect a forward-thinking approach to sustainability and
care for both the natural and social worlds.
The espresso coffee has been personally selected and overseen by our trade partners,
which ensures the beans are treated with respect throughout the whole process – from
agronomic training at the farm through to further consultation at the washing station. It is
roasted specifically for black coffee or espresso, and is more fruity and complex, while
still sweet and balanced.

What machines are your Pablo and Rusty’s pods compatible with?

Our P&R’s pods are the Original style Nespresso capsule and will work with all Nespresso-compatible machines. If you’re unsure if our pods will work in your coffee machine please feel free to drop us an email to [email protected]

 

Returns and Refunds

I'm not happy - can I have a refund?

We offer a no-fuss refund and return policy, lasting 30 days – drop us a line at [email protected]

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. We reserve the right to withhold any refund at any time.

Our Restaurants & Cafe

Bottomless Prosecco?

From 11am-4pm Monday to Friday, you can enjoy bottomless prosecco or Bloody Marys for 90 minutes for £25 – when also purchasing something to eat from our brunch menu and it’s fine if not everyone in your group wants to join in with the bottomless brunch.

 

If you’re unable to make your booking through our website, give us a call and we’’ll be more than happy to try and accommodate you.

If you’re looking to enjoy our bottomless brunch and celebrate a special occasion with a large group, we have our private dining space in our Notting Hill which can fit a minimum of 18 and a maximum of 32 guests. With use of this space we offer an all-inclusive menu of £35/head + service charge for bottomless Prosecco and a sharing style brunch/lunch or feasting dinner for the table. For more information please email [email protected]

Bookings

We can take bookings, please email us on [email protected]

Can I hire the Notting Hill Store for an event?

Totally, get in touch at [email protected]

Is your Cafe dog friendly?

You’re more than welcome to bring your dog along to South Kensington outdoor area and Notting Hill. 

 

Do you have disabled access?

Our Clerkenwell, Greenwich, Liverpool Street, London and Whitechapel locations are disabled access friendly – but if you have any concerns or questions ahead of your visit please feel free to reach out to the teams directly, you’ll find the numbers to all of our Grinds here.

Need help?

Take a look at our help centre. Something else? Get in touch at [email protected]

 

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